In Australia, medical treatment may be different to your home country. Hospitals are only used for serious conditions that need immediate medical attention. Generally you will first visit a doctor, who will arrange the treatment plan for you.
If you are holding OSHC cover with Allianz Global Assistance, search on their website for an extensive list of direct billing doctors. Direct billing means that you will not have to pay for the consultation with your doctor and the bill will be sent directly to Allianz Global Assistance. You can also access the Home Doctor Service (13 7425) without extra charge out of normal business hours.
Allianz Global Assistance also provides a 24-hour emergency hotline to answer your questions and provide help with medical, legal and interpreting services. The number is 1800 814 781.