What to do in case of Emergency?

What’s most important in an emergency is your safety – so ensure you have a plan and are prepared for the worst.

What key actions should you take if you find yourself in, or witness an emergency situation in Australia?


  • Assess the situation
    Try to remain calm and check if the surrounding area is safe. If there’s an immediate threat, protect yourself before trying to help others.
  • Respond
    Remove yourself and others from the immediate threat. Do not move an injured person unless they are in danger or need first aid.
  • Send for help
    Contact the relevant Emergency Services and follow their instructions or if able, call for help from those around you.
  • Reach out
    Should you need extra support after calling the relevant emergency services, organisations such as your health care provider may be available to help you.

For example, Allianz Global Assistance offers a 24-hour emergency helpline, available to Overseas Student Health Cover members anytime, anywhere.

You can contact their helpline on 1800 814 781

By calling this number, Allianz Global Assistance can help you with:

  • 24-hour medical advice and assistance
  • 24-hour referrals to a doctor for medical treatment
  • Access to a solicitor for legal advice
  • Access to an interpreting service
  • Any messages which need to be passed to your family or friends in the event of an emergency.

For more information: Emergencies – what do I do now?